Frankie's Lounge: Terms of Service
Welcome to Frankie’s Lounge (located on the 3rd Floor, 106 Adderley Street, Cape Town CBD). By confirming a booking, paying a deposit, or executing a Venue Hire Agreement with us, you (the "Hirer" or "Client") agree to the following legally binding Terms and Conditions.
1. Booking Confirmation & Payment Schedule
Deposit Requirement: A booking date is officially locked in only upon receipt of a signed Venue Hire Agreement, a signed Indemnity & Waiver Form, and proof of payment for a 50% non-refundable booking deposit, due within 24 hours of issuing.
Balance Settlement: The remaining balance payment (along with any applicable add-ons or operational fees) is due in full 7 days prior to the event date.
Refundable Damage Deposit: A refundable damage deposit is billed alongside the final balance and will be refunded within 7 working days post-event, subject to venue inspection and compliance with capacity and house rules.
Tax Exclusions: Unless explicitly stated otherwise, all quoted venue hire rates and packages exclude 15% VAT.
2. Event Access Hours & Overtime Policy
Time Block Rules: All agreed venue access hours (whether 4, 8, or 12-hour rental blocks) are strictly inclusive of your required external vendor set-up, decor installation, and post-event breakdown/pack-down times.
Overtime Surcharges: Access is granted strictly within the agreed timeframe. Unapproved extensions past the agreed vacate time will automatically incur overtime fees charged at R1,500.00 per hour (or part thereof), deducted from the damage deposit or billed post-event.
3. Guest Capacity, Biometric Access & Overcrowding
Biometric Guest Lists: For building security and access management at 106 Adderley, final, finalized guest lists must be submitted 14 days prior to the event date.
Unannounced Guests: To ensure safety, floor staffing, and compliance, any guests attending beyond your pre-booked tier allowance will be automatically billed at a flat rate of R350.00 per additional person (or upgraded to the next applicable tier rate), deducted directly from the security deposit.
Maximum Venue Capacity (150 Pax): Exceeding the venue’s hard maximum capacity of 150 guests is strictly prohibited due to municipal fire, building, and safety regulations. Exceeding this limit will incur an immediate safety penalty fee and may result in security intervention or immediate termination of the event without refund.
4. Catering, Beverages & Third-Party Vendors
External Services: Hirers are permitted to bring external caterers, food sponsors, or custom beverage providers, subject to prior approval by Frankie’s Lounge management.
Vendor Responsibility: The Hirer assumes full legal and operational responsibility for all third-party caterers, DJs, audio-visual providers, and service personnel engaged for the event.
Kitchen & Staging Areas: External services are responsible for maintaining basic health and safety standards and must leave all galley kitchen, bar prep, and staging areas in a clean, orderly condition. The Hirer will be liable for any loss or damage caused to Frankie’s Lounge equipment by third-party vendors.
Beverage & Bar Policy: Package coffee/tea stations include standard black coffee and tea only (barista-poured Bootlegger selections remain available for independent cash purchase). Apart from agreed welcome drinks, events operate on a standard cash-bar basis unless an open bar tab is pre-arranged in writing.
5. Venue Maintenance, Care & Damage Liability
Hirer Responsibility: The Hirer accepts full liability for the behavior of their guests and external contractors, and agrees to maintain the premises in good order throughout the hire period.
Structural & Cosmetic Damages: The Hirer accepts full financial liability for any structural, cosmetic, furniture, audio-visual, or fixture damage caused to Frankie’s Lounge (including 3rd-floor facilities, the 130m² terrace, elevators, or common building areas) during the hire period. Repairs will be billed promptly or deducted from the damage deposit.
6. Limitation of Liability & Indemnity
Limitation of Liability: Frankie's Lounge and 106 Adderley (including its directors, management, officers, employees, agents, and building owners) shall not be held liable for any loss, theft, damage, or destruction of personal property, gear, equipment, or vehicles brought onto the premises by the Hirer, guests, or external contractors.
Personal Injury & Medical Claims: Attendance and participation in events hosted at Frankie’s Lounge are entirely at the risk of the Hirer and its attendees. The venue accepts no responsibility for injury, illness, or death occurring on the premises unless directly caused by gross negligence or willful misconduct on the part of the venue management.
Mandatory Waiver: Signing of Frankie’s Lounge's official Indemnity & Liability Form is mandatory prior to gaining event access.
7. Cancellation Policy
30+ Days Prior: Cancellations made more than 30 days prior to the event date forfeit the 50% booking deposit but will not incur further charges.
Within 14 Days: Cancellations made within 14 days of the event date render the full agreed hire fee payable.
If you have any questions regarding our terms, capacity limits, or venue setup requirements, please reach out to our management team:
Email: frankiesloungect@gmail.com
Phone: 021 422 1986
Address: 3rd Floor, 106 Adderley Street, Cape Town CBD, 8001